Terms and conditions
www.tenhodesign.com is a marketplace operated by Tenho Design Oy (Finland business identity code FI 2677123-3).
The following terms and conditions apply to purchases made through the Tenho online store and between its users.
Summary of terms and conditions including key points:
1. All products and prices can be found in web shop.
2. All products are sold “as described”.
3. Prices include Finnish VAT á 24% in EU territories. UK/USA customers VAT is zero, the customs collect VAT.
4. Purchases are made using international credit cards or other payment.
5. Delivery is via Itella Logistics’ various services.
6. Unless otherwise stated in product information, product warranties are 1 year and cover material and manufacturing defects. Please see section 6 for detailed warranty conditions.
7. Receipts must be kept in case of warranty or reclaim.
8. Products can be returned within 14 days, provided they are unused and can be re-sold.
9. The right to return products applies only to unused products – see details later in this document.
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Detailed terms and conditions:
1. Ordering
1.1 When ordering, the customer must always provide:
a) Consumers: name, address, e-mail address, postal address and phone number(s).
b) Business customers: company/organisation name, contact person, e-mail address, postal address, VAT number and phone number.
1.2 By ordering, the customer agrees to the terms and conditions relating to ordering and delivery that are in force at the time of each order. The current terms and conditions can be found on Tenho’s website, www.tenhodesign.com.
1.3 Tenho.com's customer database is confidential. Tenho will not pass on information in its customer database to any parties other than those described in these terms and conditions.
1.4 Communication between parties happens via e-mail or telephone. The customer agrees to check their e-mail regularly after placing an order. Tenho contact details can be found online at www.tenhodesign.com.
1.5 After an order is successfully placed and payment taken, Tenho will automatically send an order confirmation e-mail to the customer.
1.6 A binding sales contract steps into force when the customer has placed their order and the payment transaction has been made on the bank/credit provider’s system. The system will automatically send a confirmation e-mail once the customer leaves the bank/credit provider’s page and is redirected to the www.tenhodesign.com site.
1.7 We reserve the right to limit purchases of larger quantities if necessary – for example if supply is low or delayed.
1.8 In the event of supply problems or limited stock, Tenho liability is limited to cancelling the purchase and returning any monies that may have been paid in advance.
1.9 All products sold by Tenhodesign.com are sold “as described”. Read the product descriptions on our website thoroughly before ordering.
1.10 If the customer does not accept the contents of their delivery, it must be returned within the 14 day return period to Tenho Design Oy. See section 5.
1.11 In clear cases of product or price errors, Tenho reserves the right to cancel the purchase – for example if there is such a clear error in product pricing or details that the customer should have noticed it to be an error.
2. Prices
2.1 The prices in the price list include Finnish VAT (24%). However, it is possible to view and choose VAT 0% prices in the online store. Delivery charges depend on the product in question.
2.2 The shopping basket will not always display the delivery costs after the delivery method has been selected (cabinets and electric tables).
2.3 The product details for all products can be seen on our website. If an item is returned by the customer due to an error in product details, the customer will not be charged for returning the item. Such a return must be made within a reasonable time after receiving the item, as soon as the error is noticed or reasonably should have been noticed. The customer is expected to notice any such error within a reasonable amount of time.
2.4 In clear cases of price errors, Tenhodesign.com reserves the right to cancel the purchase – for example if there is such a clear error in product pricing that the customer should have noticed it to be an error.
3. Delivery
3.1 Tenhodesign.com will normally dispatch products within 2-3 working days. In addition to this, normal delivery times within the EU apply (typically around 1 week from dispatch). In cabinets and electric tables we dispatch products within 4-6 weeks.
3.2 A consumer has the right to cancel their order at any stage, even after the order has been handled for dispatch. Whenever possible, order cancellations should be made via e-mail to the address provided in the order confirmation.
3.3 During delivery from Tenho Design Oy to the customer, tenho design.com is liable for any loss or damage in transit. During delivery from the customer to Tenhodesign.com, the customer or their transport company is liable for loss or damage in transit.
4. Payment methods
4.1 Payment for purchases in the online store must be paid in advance. Tenhodesign.com uses the Paytrail service, which allows the use of a number of payment methods. The Paytrail transaction provider will pass on the payment to Tenho Design Oy. Payment is possible with most commonly used credit cards.
4.2 Payment using Visa, Visa Electron or MasterCard cards
If you wish to pay using Visa, Visa Electron or MasterCard, Tenho Design Oy acts only as the marketer of the products and services and the dispatcher of ordered goods to the buyer. Paytrail Oyj will handle any reclamations.
In payments made using Visa, Visa Electron or MasterCard, Paytrail Oyj acts as the seller of the goods, and the transaction takes place between the customer and Paytrail Oyj. The seller is responsible for all matters relating to the transaction. Paytrail Oyj is also the receiver of the payment.
Paytrail Oyj
Business identity code/VAT number: FI 21228397
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: +358 (0)207 181830
5. Right to return products
5.1 We offer a 14 day refund or exchange period. This time is counted from when the package is delivered to the customer, including weekends and holidays, not including the delivery date.
5.2 Returns are only accepted for products that are unused and re-saleable. During the 14 day period consumers have the right to acquaint themselves with the product and try it in the same way they would be able to try it in a retail store environment. Consumers may also open the packaging in order to inspect and try the product without affecting their right to return the item or cancel the purchase. However, they may not take the product into use.
5.3 Returning the item is free of charge for consumers. We will info you the return address. We will refund the costs of returning the item upon receiving proof of payment, such as a receipt or invoice from the delivery company.
5.4 The date on which the delivery company has delivered the package will be regarded as the date of purchase/collection.
5.5 If, at our discretion, we accept a product that is non-saleable, incomplete or past its 14 day return period, we will charge a minimum of 25% of the product price to cover our costs.
5.6 Returned products must always be:
a) In their original packaging, properly packed, without unnecessary markings;
b) Accompanied by a copy of the receipt/delivery note;
c) Accompanied by a written description of any fault or defect in the product;
d) Returned within 14 days of the date of purchase.
5.7 When sending us anything, remember to pack the product well. By using the original packaging and inner packaging, you ensure that the product will arrive intact and undamaged. If an item returned by a consumer is damaged by the transport company, the seller (Tenhodesign.com) will accept liability.
6. Limited International Warranty
The warranty period is determined in the agreement documents.
6.1 Warranty Conditions
The warranty is only valid if the warranty demand is presented together with the original invoice or sales slip or (order) confirmation, and the serial number on the product has not been defaced.